Don’t Misunderstand Load-bearing Requirements

Recently a buyer friend almost made a big mistake. He needed a slide rail with a length of 52 inches and a load capacity of 220kg. This is an ultra-high load-bearing slide. For this reason, we recommended our over heavy-duty drawer slide, HA70A, which is a 70mm-width steel-aluminum alloy slide with better performance and higher load-bearing capacity. It has a load capacity of up to 500kg at 20 inches. The 52-inch model has a load capacity of 340kg. Can fully meet customer requirements.

                                                                                                            HA70A

However, in fact, what the customer actually needs is a slide rail with a load capacity of 220 kg when the length is 18 inches, and he needs this style of 52 inches. After communication, we recommended him our best-selling model HA7613, which has a load-bearing capacity of 227 kg when the length is 18 inches. And we customize the length of 52 inches for customers. Just meet the customer's needs.

                                                                                              HA7613

This shows the importance of communication. The customer thought our prices were high at first, but he did not end our conversation. After a few minutes, he understood that in fact he misunderstood his engineer's needs and almost bought inappropriate products. After our explanation, the need was finally understood correctly and he bought the right slides.